Frequently Asked Questions
Do you really make this all yourself?
Yep! We (Karen, Tim, Miranda, and sometimes the kids) make everything we sell by hand.
Hey! I bought something at the farmer's market when I was in Kona and I don't see it on your site. Can I still get it?
Maybe! Send us an email or give us a call and we can see what we can do. Think of it like our "Secret Menu."
I've got this dry skin - maybe it's eczema - do you have anything that can help?
Here is a link to a blog post that Karen wrote that talks about natural cures for eczema with some product recommendations (Ili Oil and Kona Mocha Body Polish) that have been shown to soothe dry skin conditions and give relief to itching and redness. We are not medical doctors and do not give medical advice. Nothing sold on this site should be seen as a treatment for any medical condition. Consult your physician.
We are coming to hawaii for a vacation. Can we visit your shop / factory / farm?
How exciting! Hawaii is a great place to visit. Unfortunately, we have no shop and we hand make all our products at the top of a fairly gnarly 4 wheel drive road. We won't subject you to that!
I have a spa / store and would like to carry your products. What should I do?
Give us a call or drop us an email and we will send you our wholesale list and agreement.
Help! there's a problem with my order!
Give us a call or drop us an email and we will fix it right away!
Can you make me something special for my wedding? You know, with my own label?
Probably! We love doing special orders. Give us a call or drop us an email and we will see what we can work out.